Privacy Policy
Surya Super Speciality Clinic
Last Updated: July 15, 2026
1. Introduction
Surya Super Speciality Clinic (“we,” “us,” “our,” or “the Clinic”) is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you visit suryasuperspecialityclinic.com or use our services, including online appointment booking.
By using our website or booking an appointment through it, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and gender when you book an appointment or contact us
- Medical Information: Health concerns, symptoms, treatment history, or reason for visit shared during appointment booking or consultation
- Contact Form Data: Any information submitted through our contact forms or WhatsApp inquiry
- Technical Data: IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools
- Communication Records: Records of calls, messages, or emails exchanged with our clinic
3. How We Use Your Information
We use the collected information to:
- Schedule, confirm, and manage your appointments with our urology and dental departments
- Provide diagnosis, treatment recommendations, and follow-up care communications
- Respond to inquiries submitted via contact forms, phone, or WhatsApp
- Improve our website functionality, content, and patient experience
- Send appointment reminders, health tips, or clinic updates (with your consent)
- Comply with applicable medical, legal, and regulatory requirements
4. Confidentiality of Medical Information
All medical and health-related information you share with us is treated as strictly confidential. Access to patient records is limited to authorized doctors, medical staff, and administrative personnel directly involved in your care. We do not disclose your medical information to third parties without your consent, except where required by law or medical necessity.
5. Sharing of Information
We do not sell, rent, or trade your personal or medical information to third parties.
We may share limited information with:
- Referral doctors or specialists, only with your consent, for continuity of care
- Service providers who help operate our website (e.g., hosting, appointment booking systems), under strict confidentiality obligations
- Government or regulatory authorities, if legally required
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and remember your preferences. You can control or disable cookies through your browser settings; however, this may affect certain website features such as appointment booking.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of online transmission or storage is 100% secure.
8. Data Retention
We retain your personal and medical information only for as long as necessary to provide healthcare
services, comply with legal obligations, resolve disputes, and enforce our policies.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data, subject to legal and medical record-keeping obligations
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details provided below.
10. Children’s Privacy
Our services may be used by patients of all ages, including children, under parental or guardian supervision. We do not knowingly collect personal information directly from children without appropriate parental/guardian consent.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Surya Super Speciality Clinic
- Address: B-187, Ground floor, Surya Nagar, Opp. Vivek Vihar near Amrit Plaza Market
- Phone: +91-88514 93004 / +91-88104 31852
- Email: care@suryasuperspecialityclinic.com
- Website: suryasuperspecialityclinic.com
